“The Convergence of Advanced Hotel Technologies” to provide “Hospitality Solutions”
Intelligent hotel is a modular range of “Advanced Converged Hotel Technologies and Services” that are supplied, installed and supported by Intelligent hotel Ltd, therefore ‘one point of contact’.
The Intelligent hotel modules operate off a single resilient network, eliminating the need for separate networks for the individual technological elements, therefore ‘reducing costs’.
Intelligent hotel provides a highly professional Consultancy and Project Management service in order to ensure that the right converged technologies are recommended, installed and fully supported to meet the immediate and longer-term need of the individual and group hotel, therefore ‘eliminating confusion’.
Intelligent hotel is the ‘One Stop Shop’ designed to help hotel owners and manager’s use ‘Advanced Converged’ voice and data technologies and the “Highest Quality Customer Support”, to assist with their Guest Loyalty strategies, Improve their ‘Revenue Per Available Room’ (RevPAR) and differentiate their brands, in order to increase Competitiveness and Profitability
Product & Service Overview
Intelligent hotel – Customer Support
Intelligent hotel installations are fully supported by our highly trained, qualified, skilled and competent Customer Support Technicians, in addition to the manufacturers support.
Support is provided on a priority basis:-
Priority One:
Classified as a fault that will cause the hotel a loss of revenue, or loss of service to guests. On-site support is provided by a skilled engineer within five working hours of the fault being reported on a 24 x 365 basis
Priority Two:
Classified as a fault that may cause the hotel a loss of revenue, or loss of service to guests. On-site support is provided by a skilled engineer within nine working hours of the fault being reported on a 0900-1700, Mon-Fri basis, excluding public and bank holidays
Priority Three:
Classified as a fault that will not cause the hotel any loss of revenue, or loss of service to guests. On-site support is provided by a skilled engineer within five working days of the fault being reported on a 0900-1700, Mon-Fri basis, excluding public and bank holidays
