Intelligent hotel provides professional Consultancy and Project Management services that ensures that the right converged technologies are recommended, installed and fully supported to meet the immediate and longer-term needs of the individual and group hotel, therefore -
‘Eliminating Confusion’.
Intelligent hotel is a complete modular range of “Advanced Unified & Converged Hotel Technologies and Services” that are supplied, installed and supported by Intelligent hotel Ltd, therefore -
‘One Stop Shop’ & ‘One Point of Contact’.
The Intelligent hotel modules operate off a single resilient network, eliminating the need for separate networks for the individual technological elements, therefore -
‘Reducing Costs’.
Intelligent hotel is the ‘One Stop Shop’ that enables hotel owners and manager’s to use
‘Advanced Converged’ technologies and the ‘Highest Quality Customer Support’, to assist with their ‘Guest Loyalty’ strategies, Improve their ‘Revenue Per Available Room’ (RevPAR), ‘Differentiate their Brands’ and ‘Increase Competitiveness and Profitability’, by experiencing greater productivity through the convergence of communication channels and business processes.
Product & Service Overview
Intelligent hotel – Customer Support
Intelligent hotel installations are fully supported by our highly trained, qualified, skilled and competent Customer Support Technicians, in addition to the manufacturers support.
Support is provided on a priority basis:-
Priority One:
Classified as a fault that will cause the hotel a loss of revenue, or loss of service to guests. On-site support is provided by a skilled engineer within five working hours of the fault being reported on a 24 x 365 basis
Priority Two:
Classified as a fault that may cause the hotel a loss of revenue, or loss of service to guests. On-site support is provided by a skilled engineer within nine working hours of the fault being reported on a 0900-1700, Mon-Fri basis, excluding public and bank holidays
Priority Three:
Classified as a fault that will not cause the hotel any loss of revenue, or loss of service to guests. On-site support is provided by a skilled engineer within five working days of the fault being reported on a 0900-1700, Mon-Fri basis, excluding public and bank holidays
Contact us for more details.
